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MOST domestic (U.S.) orders are shipped within 2 business
days of receipt.
Some products are shipped directly from the manufacturer.
If your order doesn't arrive complete, please wait a day or two
before calling, as part of it may have been shipped from a separate
location.
MPORTANT: We try our best to get same day orders
processed if the order arrives in time for processing. However,
when selecting Next Day, 2nd Day or 3 Day shipping options, please
be advised that these options are promised from the time of shipping,
not from the time the order was submitted. Please understand that
it takes time to receive the order, process the payment, pick your
order from the warehouse, properly pack it in a box, label it and
get it ready for shipping.
Although most orders are processed and shipped the same day or the
next day, it may take longer if we are temporarily out of stock
on certain items. If an item in your order is out of stock, we will
try to contact you as soon as possible. We will tell you when the
item will be available and give you the choice of waiting until
the item becomes available to ship, removing the item from your
order, or having your order shipped in two separate shipments. We
will do everything we can to ensure that you receive your order
as soon as possible
UPS - United Parcel Service
UPS picks up and delivers packages from Monday thru Friday, except
for holidays. If you place an order on Friday afternoon, your order
will not be processed until the following Monday. If you choose
2nd Day Air service, your order will arrive 2 business days after
the order has been fulfilled. We will send you a tracking number
as soon as your order has been shipped. If you'd like to track your
package, you can log onto the UPS website at www.ups.com.
USPS The U.S. Postal Service
USPS picks up and delivers Monday thru Saturday, except for holidays.
Due to post 9/11 security concerns, most USPS (USPS Priority Mail
and Parcel Post) packages are taking anywhere from 6 to 12 extra
days for delivery in some areas due to the increased security required
at airports and Post Offices. If you elect to have your order shipped
via USPS, please allow for this extra time.Items shipped via USPS
Priority Mail cannot be tracked. If you need to be able to track
your package, please choose UPS as your shipping method. For
more information, you can log onto the USPS website at www.usps.com.
Freight Service
Large products may require freight service. If this is the case
with your order, we will find the most economical means of getting
it to you. Shipping costs may vary according to size, weight, and
distance.
Shipping Charges
We charge a $5.00 handling charge on all purchases.
This charge allows us to keep our prices low.
Please keep in mind that shipping costs are automatically calculated
based on weight, distance, and the type of service you specify.
However, costs may vary slightly from this original calculation,
depending on your order, as some items are oversized and cost more
to ship. In rare cases, this may mean a second, additional shipping
charge added to your credit card. We will adjust your shipping costs
accordingly when we process your order.
Our shipping policies and prices are subject to change without notice.
To place an order by phone:
Call 1-877-MY-HYDRO or 1-877-694-9376
to place your order with one of our friendly customer service representatives.
To place an order by e-mail:
info@greencoasthydroponics.com
To place an order by mail:
GreenCoast Hydroponics
3560 State Street
Santa Barbara, CA 93105
Damaged Shipments
Damaged shipments should be called to our attention and a new replacement
will be sent immediately. Carriers will not accept damage claims
made after the delivery is completed, so check you packages carefully
upon opening to be sure that no damage has occurred.
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